Refund policy

Our Commitment At Parfait Horizons, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in original condition, and in original packaging. To initiate a return, contact us at support@parfaithorizons.com with your order number and reason for return.

Refunds Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 5–7 business days.

Non-Returnable Items

• Opened personal care or beauty products
• Items marked as final sale
• Gift cards

Damaged or Defective Items If you received a damaged or defective item, contact us within 7 days of delivery at support@parfaithorizons.com with photos and we will make it right promptly.

Exchanges We replace items that are defective or damaged. Contact us at support@parfaithorizons.com to arrange an exchange.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.